You’ll have:



• +7 year operations or contact centre/BPO including 3 year project delivery (including operational/service projects) with 2 years spent in a strategy and/or project management role
• Appropriate tertiary qualifications in technology or a related discipline are expected, preferably with a post-graduate business related qualification.
• Sound knowledge of frontline business and processes (contact centre preferred)
• Demonstration workflow optimisation
• Experience in business analysis, process mapping and gathering user requirements
• Experience in developing, managing and prioritising roadmaps
• Proven continuous improvement mindset
• Experience in Change management and digital and customer-led transformation
• Experience working closely with a range of business stakeholders
• Practical hands on experience in Agile
• Strategic planning: Ability to conduct long term planning, reporting, forecasting and capacity planning
• People Leadership skills with experience collaborating with cross-functional teams
• Attention to detail and ability to manage time and schedules to meeting deadlines
• Effective communication: Tailor information/message to a specific audience and present it in an engaging manner
• Operational decision-making: Ability to respond quickly and effectively in a dynamic and fast –paced service/sales environment